Ocado’s retail arm returned to the black last year as customers had more Marks & Spencer food options and shoppers switched back to online grocery shopping after a post-pandemic slump.
The group, a joint venture between M&S and the technology company Ocado Group, said price matching with Tesco and better service had also helped increase sales, while the closure of an old warehouse helped cut costs.
And maybe it's also a fact that the rise in self-service tills has made shopping in store a very negative experience for many?
