Showing posts with label supermarket trends. Show all posts
Showing posts with label supermarket trends. Show all posts

Wednesday 24 April 2024

Saving The Planet, Or Pleasing Your Customers?

Tesco appear to be taking the former option:

While the new policy does not yet apply to all Tesco locations, employees and shoppers took to the store's Reddit page to call out the "sneaky charge being imposed".
One user said: "So, was in Tesco today, got some swimming clothes for the kids and my wife got a dress."Went through the scan as you shop and paid, went to get the tags taken off and was told it’s 10p for a clothes hanger.
"Now I work at this store, and I’ve never heard of this. I’ve also never seen anything around the store or around the clothes section.
"So either someone is trying to earn some extra dosh or it’s a sneaky charge being imposed on customers. Has anyone else had this?"

I shopped in Tesco at the weekend and obviously my local isn't in the trial, but you know what I DID see? A box where you can donate unwanted hangers for recycling. 

One person responded: "Tesco charging 10p if you want to keep their hangers now! Next there will be an entrance fee."

Please don't give them ideas!  

However, some agreed with the new rule with one user writing: "It’s a trial. They are trying to discourage people from taking hangers as they usually just get chucked anyway.
"If Tesco can keep them they can reuse them and therefore don’t have to produce more. Little planet-saving steps."

Then what's wrong with the box for you to leave them in? 

Tesco said only a small number of stores are taking part in the trial with the brand yet to announce how many more locations will implement this idea.

They'd be mad to, it's only going to alienate customers. What the hell is wrong with retail owners these days? 

Friday 26 January 2024

And Maybe The Supermarkets Are Proving Unwelcoming?

Ocado’s retail arm returned to the black last year as customers had more Marks & Spencer food options and shoppers switched back to online grocery shopping after a post-pandemic slump.
The group, a joint venture between M&S and the technology company Ocado Group, said price matching with Tesco and better service had also helped increase sales, while the closure of an old warehouse helped cut costs.

And maybe it's also a fact that the rise in self-service tills has made shopping in store a very negative experience for many?