The owner of a burger restaurant who tells his staff to turn away customers with food allergies has defended his policy as 'extremely fair'. Jeff Taylor, who owns Bun X, which operates out of two pubs in Norwich, received a wave of criticism and a handful of one-star reviews after refusing to serve customers with food allergies, even if they were willing to take the risk. He said that Bun X is unable to cater for anyone with a gluten, nut, soya or sesame allergy and asks customers to inform staff about allergies in advance of their booking.
And predictably there’s OUTRAGE! at such plain speaking from the people who demand that their every whim are catered for.
However, Mr Taylor has addressed the bad reviews, telling BBC Radio Norfolk that 'we are not being pedantic, we are being extremely fair'.
Due to the size of the kitchen, he said the business had to make 'tricky decisions' after 'due diligence concluded that there is no safe way to 100% eradicate cross contamination'.
So as any business has the right to (or should have) he decided he wouldn’t take that risk. And so wouldn’t serve these people.
One person wrote: 'If you have a food allergy and you want to eat there, don't bother, they won't serve you. Was felt like I had a disease of something.'
Another person with a nut allergy said they were 'flat out refused service' despite accepting the risk, and that business's stance is 'not an acceptable one'.
They seem eager to paint their tantrum as some sort of ‘civil rights’ issue of discrimination as they’ve undoubtedly learned that that makes people give in. But Mr Taylor is made of sterner stuff:
In response to the Google review about the family that was asked to leave because of a nut allergy, Mr Taylor replied:'However, you are so concerned that your daughter is allergic to nuts that YOU mention it to us! So your review should read, 'Gutted I chanced it and dragged my family out for dinner. Luckily for us the compassionate pros at Bun X are on the ball and protected my daughter!''
Perfect! There is no right to a burger, you aren’t Rosa Parkes, go home and eat there, where you can guarantee what you are putting in your mouth.
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