Care to take a look at what I saw in passing:
Firstly, on topic ... well yes ... M25 bubble, higher income, property value, however they do it ... and yet that's a vast hike, innit? And seems he was not alone.
So I looked ay my own bank a/c and saw that they had indeed hiked it to a massive degree, nothing like Toby Young's though. "They" in this case were not BG, which I had an unfortunate experience with a decade ago when they claimed me as a customer and double billed me with along with my own provider.
That was when I really saw their rapacious, dog-eat-dog world, all for maximising prophet (sic) and thus ... the bonuses of the high ups and brownie points with the real locusts above.
There's another aspect to look at ... seemingly off topic but I'd suggest indicative all the same ... the overfamiliarity with the customer. When phoning these megalithic companies, it's all "Mr. Higham" and "you do understand, sir" but when the creeps are harassing you to get, for example, a "smart" meter, some locust drops into "James" right off the bat, not so much as a by-your-leave.
That is not English in the trad sense ... it's obviously a foreign form of approach which the young (preBoomer) and also the Woke corporate world have happily adopted.
And behind it is an attitude that he/she is the Big Admin deciding, like a Roman emperor, what my fate shall be and I, the mere pleb, should be honoured for him even considering me, the humble cockroach.
Now look ... there's a time and place for familiarity and netiquette says that a cat may look at a king ... it is the great leveller, which I for one am fine with. Even detractors are fine using first name terms ... you do it, I do it.
Not though in a provider-client relationship, and not with disdainful overtones towards someone attempting to get in the way of their Grand Plan, a miniscule gnat to be swished away.
And what's more, the overtones of one of these, clearly an ignoramus not brought up in the social arts, assuming the high and mighty ... on that salary, one can see why ... well it meets a brick wall in my case. Either it gets a civil typing finger onto its hand or I ignore it and then take my own measures ... obliquely.
I'd also suggest you do too ... do not accept disrespectful little toerags, whoever they are ... because it simply fuels their clown world disdain.
Last observation ... to be fair to the utilities companies ... having broken millions, financially, they then start offering monetary incentives which you'll get if you're a good boy and play ball but not if you fail to "work with them" ... the power shifts from customer to munificent provider ... in their eyes.
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