Thursday 23 September 2021

Dropping support long before use by date

This article is from Slashdot, via our contributor across the ether, 'haiku'.  ordinarily, I'd rather not quote the entire article but there's no one bit to take out and highlight here.  Sorry, Slashdot:


The creator of the Virtual Reality Modeling Language (VRML) and founder of the first virtual reality startup, Mark Pesce, opines an IEEE Spectrum piece that we need software updates forever. Slashdot reader joshuark shares an excerpt from the article:
Device makers are apt to drop support for old gadgets faster than the gadgets themselves wear out. Consumers have relied on the good graces of device makers to keep our gadget firmware and software secure and up-to-date. Doing so costs the manufacturer some of its profits. As a result, many of them are apt to drop support for old gadgets faster than the gadgets themselves wear out. This corporate stinginess consigns far too many of our devices to the trash heap before they have exhausted their usability. That's bad for consumers and bad for the planet. It needs to stop.

We have seen a global right-to-repair movement emerge from maker communities and start to influence public policy around such things as the availability of spare parts. I'd argue that there should be a parallel right-to-maintain movement. We should mandate that device manufacturers set aside a portion of the purchase price of a gadget to support ongoing software maintenance, forcing them to budget for a future they'd rather ignore. Or maybe they aren't ignoring the future so much as trying to manage it by speeding up product obsolescence, because it typically sparks another purchase.

Does this mean Sony and others should still be supporting products nearly two decades old, like my PSP? If that keeps them out of the landfill, I'd say yes: The benefits easily outweigh the costs. The devilish details come in decisions about who should bear those costs. But even if they fell wholly on the purchaser, consumers would, I suspect, be willing to pay a few dollars more for a gadget if that meant reliable access to software for it -- indefinitely. Yes, we all want shiny new toys -- and we'll have plenty of them -- but we shouldn't build that future atop the prematurely discarded remains of our electronic past.

Sadly, it all comes down to money/profits over the excitement of new tech which arguably helps humanity.  Looking at the big players dropping support for perfectly workable tech a decade down the track means a jaundiced view on our part towards such big players and choices WILL be made by us wherever possible. Yesterday I completed a survey for Avast and part of it was making the points above.

1 comment:

  1. I agree that not enough attention is given to the life of software/hardware combinations. I have had several perfectly functional bits of hardware become unusable because of lack of support for a new version of windows, for example. The latest is a perfectly good audio streaming device that needs a version of software that is "no longer supported"

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