I ordered three mats - same day, same company. They had the same tracking code. The order got to the last station, on go slow, then stopped, waiting for a complaint. Once that came from the seller, they then split the order to send on different days … and held onto it until a week was up. Someone ordered that.
I surmised it was just me, that I’d annoyed them with orders in the past. Just talked to my mate, had not had a major problem, suddenly they’re doing bizarre things, esp. with this you can collect from. Plus various readers said:
Andy: Although I am surrounded by good old fashioned pubs I still have beer delivered. The firm uses DHL who were, in typical German fashion, most efficient. Until recently. Every order in the last few months has gone wrong in some way. It is an inconvenience which if it carries on might make me think twice about continuing the arrangement.
Woodsy: Must admit we have been lucky, haven't had any of that 'collect from our depot' nonsense for some years. I think it's down to the individual drivers, most seem to have been sensible and friendly recently.
Ian J: have just missed a delivery by DPD - no sig required - they left a card telling me to collect from 10 miles away 'to save CO2' My response: to re-deliver w/o sig as per contract! Some drivers are good, others work for DPD, who used to be good round here!
Someone is ordering these things to be done.
Of course all this is by design. To enable a solution to be presented one first has to create a problem. I'm fed up with solutions, I fear the final solution will be the death of me.
ReplyDeletefollow up - I'm still waiting for a response from DPD beyond 'Go and get it yourself', which, strangely, is what I was told (in an email) by a Drainstore sales rep. Neither firm allows contact for complaints through their websites and I refuse to waste time on the phone. Needless to say, neither of them will see my business again.
ReplyDelete