Wednesday 24 January 2024

But Shouldn’t The Purchaser Do Their Bit Too?

... but (coroner) Dilks said she would not be making any direct recommendations to the three major food ordering apps, which had no legal requirement to provide allergen information.
Speaking afterwards, James’s parents, Stuart and Jill, said they believed the inquest had “shone a light on much bigger issues that need urgent attention”. They said the UK had one of the biggest online food delivery markets in the world and one in four people lived with allergies. “Online food platforms have a major role in choosing who they partner with and how food is safely provided to customers by their partner providers.
“We now take this opportunity to publicly call on the bosses of the big 3 apps, Will Shu of Deliveroo, Matthew Price of UberEats and Claire Pointon of Just Eat, to meet with us to carry out a collaborative review of what further steps can be taken to better protect consumers. This is not about competition or sales. This is about people’s lives.”

Those wicked food delivery companies, eh? Just careless about whether they poison their customers? Well... 

Karen Dilks returned a narrative conclusion outlining how Atkinson ordered the food on the app, that he did not contact the restaurant directly to inform them of his allergies and that he did not have an EpiPen available once he started to feel unwell.

Hmmm... 

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