Confession time. I’m almost exclusively buying on Amazon now, from goods to food. Part of that is heart, part covid/jab nazism, partly that I can better control my personal space.
Amazon’s model was to sell the hardware at or below cost and make the revenue from content and services. It’s a perfectly good model, if those services and content are as engaging as video games, or user data can be folded into ad targeting. None of this is true for Alexa, and it never will be. But if Amazon cuts and runs, hundreds of millions of users have had an intimate part of their life ripped out. One, furthermore, they considered paid for when they bought the gadget in the first place. How badly does Amazon want not to do that? It costs billions. It can’t keep paying. But it can’t just let it go.
Google is in an even worse position, not from the amount of red ink currently bleeding from its Cloud division, but because of its room to manoeuver is far less. There are around 4 billion email accounts in the world, and around 1.8 billion of those are Gmail. When you run a service for that many users, they run you.
Amazon is also getting absolutely hammered by the increase in transportation costs. Given that its core business runs on very thin margins, there is no way it’s not running in the red now.
Good point. In quiet corners of the internet the upcoming failures of the net-based services has been debated for a White.
ReplyDeleteI have a few qualms about buying books and some large items from Amazon but I do not drive and deliveries are a boon to me. My groceries are bought from local supermarkets, paid for with cash. James, we do what we can as we do what we must. There is no shame about criticising something while using it if it's essential.
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