The death knell has been sounded for the traditional landline telephone. From 2025, all households and businesses will need the internet to make calls under a major digital shake-up.
It means millions of customers will be pushed online for the first time or forced to rely on a mobile phone instead.Can you still call them 'customers' when they've not got a choice?
Those without internet may need an engineer to visit their home to get them set up and those with older phones could need to buy a new handset.
Industry insiders compared the move to the switch to digital TV in 2012, when broadcasters stopped transmitting traditional analogue signals to household rooftop or indoor aerials. But while that change was led by the Government, the switch to 'digital' calls is being driven by the telecoms industry.
And while it's not going to affect me much, since my landline merely serves to generate spam calls and 'Microsoft engineers' who want me to go online to fix things on my computer (I just laugh and hang up) there are real fears for a lot of customers:
...experts have raised concerns that millions of older and vulnerable households which are not online, do not use a mobile phone or live in a rural area with poor connectivity are at risk of being left behind.
One thing's for sure - this is to benefit the providers of the service, not the consumers of it.